Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here:
0333 006 9759
Mon-Fri 8am-8pm Sat & Sun 9am-5pm

Our Insurer

Unite travel insurance policies are underwritten by Travel Insurance Facilities Plc (tifgroup) on behalf of the insurer White Horse Insurance Ireland dac.

Our insurer, White
Horse Insurance Ireland dac is registered in Ireland No. 306045. White Horse
Insurance Ireland dac’s Registered Office is First Floor, Rineanna House,
Shannon Free Zone, Shannon, County Clare, Republic of Ireland. White Horse
Insurance Ireland dac is authorised and regulated by the Central Bank of
Ireland. Deemed authorised by the Prudential Regulation Authority. Subject to
regulation by the Financial Conduct Authority and limited regulation by the
Prudential Regulation Authority. The nature and extent of consumer protections
may differ from those for firms based in the UK. Details of the Temporary
Permissions Regime, which allows EEA-based firms to operate in the UK for a
limited period while seeking full authorisation, are available on the Financial
Conduct Authority’s website, our FNR is 203320.

White Horse
Insurance was established in 1999 as an underwriter for all travel
insurance-related products.

More information on
White Horse Insurance Ireland dac can be found at

White Horse Insurance
Ireland dac (insurer) is a member of the Financial Conduct Compensation Scheme
which may offer protection in the event that the Insurer is not financially
able to meet its liabilities in respect of your claim, the FSCS can cover up to
90% of the claim.

NOTE: For policies issued or re-issued after the end of the
transition period through an EEA establishment of a TPR firm, only UK risks are
FSCS protected (new policies relating to EEA, Channel Island, Isle of Man or
Gibraltar risks are not protected). Policies issued through an EEA
establishment are only eligible for FSCS protection where the firm does not yet
have a UK establishment (eg. where a TPR insurer in the process of setting up a
UK establishment issues policies through an EEA establishment after the end of
the transition period).”   

We are extremely proud to be a part of tifgroup. At tifgroup we
don’t take the path of ‘least resistance’, we never do the cheapest or easiest
thing, we always take the course of action which is best for our customers and
their individual circumstances. For more information on tifgroup’s
philosophies, including why we work the way that we do here, please click here.

Finally, to ensure our customers have protection against
unexpected disasters like scheduled airlines failure:

  • For policies starting 01/04/2021 and
    beyond we have teamed up with International Passenger Protection Limited;
    Underwritten by Liberty Mutual Insurance Europe SE to offer dedicated ‘end
    supplier failure’ cover.